Privacy Policy

The information handled by YouthIncenti depends on how a participating organization uses the platform. It may include the following.

Account and profile information

• Name
• Username and login information
• Email address
• Phone number, when provided
• Profile information
• Organization or program affiliation
• Assigned counselor or staff member

Program participation information

• Activities and sessions
• Attendance
• Participation history
• Program and cohort information
• Goals and milestones
• Journey progress
• Badges and achievements

Incentive information

• Points earned
• Point transactions
• Rewards
• Reward redemption history

Communication information

• Messages sent through YouthIncenti
• Counselor communication
• Notification information

Support services information

• Support-service requests
• Requested assistance categories
• Referrals
• Request status
• Information voluntarily provided by a young person when requesting assistance

Check-in information

YouthIncenti may allow young people to voluntarily complete wellness or emotional check-ins. This information is intended to help participating programs support the young people they serve. It is not intended to provide a medical diagnosis and does not replace professional medical or mental-health care.

Technical information

The service may automatically collect standard technical information such as:

• IP address
• Browser and device information
• Login activity
• Application usage
• Security and diagnostic information
• Cookies or similar technologies, where applicable

Information may be used to:

• Provide and operate YouthIncenti
• Manage user accounts
• Track program participation
• Administer points and rewards
• Display youth progress
• Facilitate counselor and youth communication
• Respond to support-service requests
• Provide notifications
• Generate authorized program reports
• Maintain security
• Troubleshoot and improve the platform
• Comply with applicable legal obligations

Participating organizations may collect, enter, manage, and access information about the young people enrolled in their programs. Access to information depends on a user's role and their relationship with the participating organization. Not every staff member has access to every type of information.

YouthIncenti does not sell personal information.

Information may be shared or processed only as reasonably necessary to:

• Provide the YouthIncenti service
• Support the participating organization administering a young person's program
• Use technology and service providers necessary to operate the platform
• Protect the security, rights, and safety of users or others
• Comply with applicable law, court orders, or valid legal process

Service providers are expected to process information for the services they provide and not for independent advertising purposes, subject to applicable agreements and law.

YouthIncenti uses reasonable administrative, technical, and organizational safeguards designed to protect information. No online system can be completely secure, and we do not claim otherwise.

Information may be retained for as long as reasonably necessary to provide the service, support participating organizations, satisfy legitimate operational requirements, and comply with applicable legal obligations.

Depending on applicable law and the participating organization's policies, you may have rights or options concerning access to, correction of, or deletion of certain personal information. Because organizations often control their own program records, some requests may need to be directed to the organization providing the youth program.

YouthIncenti is designed for organizations that provide programs and services to youth. Participating organizations are responsible for determining the authorization, consent, parental or guardian consent, and any other requirements that apply to their programs and users.

This policy does not claim compliance with COPPA, FERPA, HIPAA, or any other regulatory framework.

YouthIncenti may provide links to external resources and service providers. Their privacy practices are governed by their own policies, not by this one.

This Privacy Policy may be updated from time to time. The "Last Updated" date at the top of this page identifies the latest revision.

If you have questions about this Privacy Policy, please contact YouthIncenti through your participating organization's administrator, who can direct your question to us.